Wonder why companies are moving their support centers to India? Which other nation's people have the patience to deal with customer queries like these:
Tech support: What kind of computer do you have?
Customer: A gray one.
Customer: Hi, I can't get my diskette out.
Tech support: Have you tried pushing the button?
Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.
Customer: No, wait a minute. I hadn't inserted it yet; it's still on my desk. Sorry.
Tech support: Click on the 'My Computer' icon on the left side of the screen.
Customer: Your left or my left?
Tech support: Good day. How may I help you?
Customer: Hello. I can't print.
Tech support: Would you click on 'Start' for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates!
Customer: Hi, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says it can't find it.
Customer: I have problems printing in red.
Tech support: Do you have a color printer?
Customer: Oh.... thank you.
Tech support: What's on your monitor now, ma'am?
Customer: A teddy bear my boyfriend bought for me in the supermarket.
Tech support: Your password is the small letter 'a' as in apple, a capital letter 'V' as in Victor, and the number '7'.
Customer: Is the 7 in capital letters?
Customer: I can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.
Customer: I have a huge problem. A friend put a screen saver on my computer, but every time I move the mouse, it disappears.
Tech support: How can I help you?
Customer: I'm writing my first e-mail.
Tech support: Ok, and what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?
A woman customer called the Canon help desk about a problem with her printer.
Tech support: Are you running it under Windows?
Customer: No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine.
Tech support: What kind of computer do you have?
Customer: A gray one.
Customer: Hi, I can't get my diskette out.
Tech support: Have you tried pushing the button?
Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.
Customer: No, wait a minute. I hadn't inserted it yet; it's still on my desk. Sorry.
Tech support: Click on the 'My Computer' icon on the left side of the screen.
Customer: Your left or my left?
Tech support: Good day. How may I help you?
Customer: Hello. I can't print.
Tech support: Would you click on 'Start' for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates!
Customer: Hi, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says it can't find it.
Customer: I have problems printing in red.
Tech support: Do you have a color printer?
Customer: Oh.... thank you.
Tech support: What's on your monitor now, ma'am?
Customer: A teddy bear my boyfriend bought for me in the supermarket.
Tech support: Your password is the small letter 'a' as in apple, a capital letter 'V' as in Victor, and the number '7'.
Customer: Is the 7 in capital letters?
Customer: I can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.
Customer: I have a huge problem. A friend put a screen saver on my computer, but every time I move the mouse, it disappears.
Tech support: How can I help you?
Customer: I'm writing my first e-mail.
Tech support: Ok, and what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?
A woman customer called the Canon help desk about a problem with her printer.
Tech support: Are you running it under Windows?
Customer: No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine.
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2 Comments:
well i dont know. If the call centers are so bad, how come they are getting outsourced at this rate?
i have studied the business model in india and it is nothing less than an assembly line. these guys are taught patience (like you mentioned) in the first week of training itself.
then comes the accent training which can go on for a while. This really happens with all the seriousness. a lot of money is pumped in by them